Our values are crucial for creating a thriving work environment that supports a successful business, explains Wenche Mittet, Head of People & Culture at Telia Norway.
”Our values have been at the core of our everyday work for years. There’s a strong connection between our values and our customer promise to be a daring challenger. This means we continually challenge existing practices to make things better for our customers — we aim to be a daring yet caring friend to them,” Wenche says.
“This close link between our internal culture and external customer experience makes it easier to communicate the importance of our values and behaviors,” Wenche says.
“There is a quote by professional speaker and author Shep Hyken that I believe illustrates that link very well: ‘A brand is defined by the customer’s experience. The experience is delivered by the employees.’”
Since Telia Norway began focusing on values and culture, the People Pulse culture score has risen, suggesting that these efforts are making a positive impact and are seen as both valuable and enjoyable.
Here are some examples of activities at Telia Norway that bring our values to life:
- New joiners have local face-to-face meetings to build a network and introduce them to our culture, values, and leadership framework, helping them to integrate quickly.
- Workshops — “Team Journeys” and collaboration sessions are designed to boost teamwork, break down barriers, and accelerate progress.
- All staff meetings where the management team greets employees with iced coffee, fostering a warm start to the day.
- World mental health day with special activities to promote well-being.
- Social events to build camaraderie, ranging from after-work gatherings to employee tournaments like Telia Open in padel and Super Mario competitions.
- 1% better each day — employees and leaders alike make “1% a day” commitments to improve, with their statements displayed for all to see. Leadership team members also share their commitments via videos.
At Telia Norway, we’re proud to be daring yet caring — both for our customers and each other.
